key performance indicator (KPI) is a type of performance measurement.
KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, and other initiatives) in which it engages.
Types of KPI
- Leading- indicators that can predict the outcome of a process.
- Lagging- indicators that present the success or failure post hoc.
Points of measurement
- Input – indicates the inputs required of an activity to produce an output.
- Output – captures the outcome or results of an activity or group of activities.
- Activity – indicates the transformation produced by an activity (i.e., some form of work).
- Mechanism – is something that enables an activity to work (a performer), either human or system.
- Control – is an object that controls the activity’s production through compliance.
- Time – indicates a temporal element of the activity.
Contact us for more details